Our specialised call centres, 25-seats, state-of-the-art technology and highly trained staff with extensive experience in their respective fields ensure the highest service levels are maintained.
Our offerings are based on solid financial stability, technical expertise and support and a highly experienced team, including managers and agents.
Our technology development processes are what keeps the business delivering on the highest service levels agreements with constantly evolving improvements to every aspect of our contact centre.
- Completely orientated toward quality service and productivity.
- Effective response to client’s needs and on-going follow-up.
- On-going staff education, evaluation, coaching and counseling.
- In-service training centre accredited by Services SETA.
- External quality control is monitored by means of quarterly service level reviews between our key account managers and the corporate clients.
- High speed Call and CSI analytics